Privacy Policy

Last updated: 27 June 2025

1. Introduction

Excelsoft Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what information we collect when you use our online shopping app (“App”), how we use it, and your rights.

2. About Us

We, Excelsoft Ltd, are the data controller for this App. If you have any questions, please contact our Data Protection Officer (DPO) at dpo@excelsoft.co.uk. We’re registered with the UK Information Commissioner’s Office.

3. Information We Collect

    a. From You:

• Account information (name, email, phone number, date of birth)
• Payment data (card details)
• Delivery address
• Age verification data (e.g., photo ID upload)
• Order history, reviews, support chats

    b. From Your Device/App:

• Location data (if enabled)
• Device identifiers, IP address, app version
• Cookies and usage data

    c. From Third Parties:

• Age verification and payment providers
• Analytics/advertising platforms
• Delivery partners

4. How We Use Your Data

PurposeType of DataLegal BasisRegistering your accountAccount infoContractProcessing orders & paymentsAccount, payment, addressContractVerifying ageDOB, ID scanLegal obligationImproving app/servicesUsage, cookiesLegitimate interestMarketing (opt-in)Contact infoConsentFraud preventionPayment, usage dataLegal obligation

5. Age Verification

We may collect and verify your age using date of birth and photo ID. Verification data is deleted after validation.

6. Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and personalised services. You may adjust your settings in your browser or device.

7. Sharing Your Information

We may share data with payment processors, verification services, delivery and analytics providers, and authorities where legally required.

8. International Transfers

Some data may be processed outside the UK under adequate safeguards like standard contractual clauses.

9. Data Retention

We retain data for as long as required for legal and business purposes, generally up to 6 years. ID scans are deleted within 30 days of verification.

10. Your Rights

• Access and correct data
• Request deletion or restrict processing
• Data portability
• Withdraw consent at any time

Email us at dpo@excelsoft.co.uk to exercise your rights.

11. Security Measures

We use secure encryption, access controls, and regular testing to protect your data.

12. Children

Our app is for users 18+. We do not knowingly collect data from minors.

13. Marketing

We may send promotional messages if you consent. You can opt out anytime.

14. Changes to This Policy

We may update this policy and will notify you of significant changes via the app or email.

15. Contact Us

Excelsoft Ltd
Email: dpo@excelsoft.co.uk
UK ICO: ico.org.uk